Webinars
Educational sessions on AI agents, autonomous systems, and the future of IT service delivery.
Demystifying AI: A Panel Discussion
An accessible panel discussion breaking down AI concepts for business leaders. What AI can and can’t do, practical applications, and how to get started.
AI Agents in 2026: From Chatbots to Multi-Agent Systems
A deep dive into where AI agents are heading in 2026 and beyond. Covers the AI maturity model, why most companies fail at AI agents, and live demos of multi-agent systems in production.
- AI Maturity Model: 4 levels from chat to self-sustaining agents
- Why 85% of companies fail at AI agents
- Microsoft AI ecosystem: Copilot, Foundry, Entra Agent ID
- Live demo: Project Agency multi-agent system
- Data security with vaults and local models
AI Agents: Keeping Pace with Progress
The foundational session on AI agents. Covers model comparisons, prompt engineering, the Model Context Protocol (MCP), and live demonstrations of AI-powered customer service automation.
- AI models overview: pricing, intelligence, and trade-offs
- Prompt engineering best practices
- Model Context Protocol (MCP) and what makes AI into AI agents
- Live demos: customer service automation, ticketing integration